Shipping & returns

Collection or shipping

Once payment is confirmed, we'll contact you by email to arrange collection from the gallery or shipping.

Collecting from the gallery

You are welcome to collect your work from The Black Canoe at Shop 1, 1-3 Botany Rd, Waterloo NSW 2017. We will agree a time with you by email, and you can enjoy a coffee while you are here.

Shipping within Australia

Shipping is arranged with you after purchase, for your address and the size of the work. We will confirm the method and any cost with you before a work is sent, and send it carefully packed.

Shipping overseas

Please contact us before buying if you are outside Australia, so we can confirm whether we can send the work to you and what it will cost.

One of a kind

Each artwork is one of a kind — once a piece shows as "Sold," it's no longer available. If two people try to buy the same work at once, the first confirmed payment wins and the other buyer is not charged.

If something is wrong

Please check your work when it arrives. If it is damaged or not what you ordered, email info@theblackcanoe.com.au within 7 days with a photo and your order details and we will make it right.

Change of mind

Because every work is one of a kind, please ask us any questions before you buy. We will look at change-of-mind requests case by case.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If something is wrong with your purchase, contact us on 0406 499 888 or info@theblackcanoe.com.au.

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